Find Vera Service:Troubleshooting

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(New page: Issue:<br>If you've just upgraded the firmware with "Restore to factory defaults"<br>Resolution:    <br>Login directly to your Vera and go to Setup->FindVera.Com and re-e...)
 
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Issue:<br>If you've just upgraded the firmware with "Keep settings"<br>Resolution:<br>It is possible that your Vera unit is still upgrading please wait a few minutes then try again<br>  
 
Issue:<br>If you've just upgraded the firmware with "Keep settings"<br>Resolution:<br>It is possible that your Vera unit is still upgrading please wait a few minutes then try again<br>  
  
Issue:<br>If the internet connection at Vera's side dropped or Vera doens't have internet access anymore you won't be able to access it trough findvera.com<br>Resolution:<br>Check Vera's power led to be solid. <br>If it's blinking go to Setup-&gt;Advanced-&gt;Net&amp;Wi-Fi and configure your [[Networking Setup:Troubleshooting|Network settings]] after<br>press on Troubleshoot Network and observe if it can reach google and our servers.
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Issue:<br>If the internet connection at Vera's side dropped or Vera doesn't have internet access anymore, you won't be able to access it through findvera.com<br>Resolution:<br>Check Vera's power led to be solid. <br>If it's blinking go to Setup-&gt;Advanced-&gt;Net&amp;Wi-Fi and configure your [[Networking Setup:Troubleshooting|Network settings]] then click 'Troubleshoot Network' and observe if it can reach Google and our servers.

Revision as of 12:46, 14 August 2009

Issue:
If you've just upgraded the firmware with "Restore to factory defaults"
Resolution:   
Login directly to your Vera and go to Setup->FindVera.Com and re-enter your username and password then enable the service

Issue:
If you've just upgraded the firmware with "Keep settings"
Resolution:
It is possible that your Vera unit is still upgrading please wait a few minutes then try again

Issue:
If the internet connection at Vera's side dropped or Vera doesn't have internet access anymore, you won't be able to access it through findvera.com
Resolution:
Check Vera's power led to be solid.
If it's blinking go to Setup->Advanced->Net&Wi-Fi and configure your Network settings then click 'Troubleshoot Network' and observe if it can reach Google and our servers.

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